I just picked up my new 2022 H2 SX a couple of days ago. I can't get either Spin nor Rideology to work and ran into the same problem you did when trying to enter custom rider modes. In any case, I really love this bike so far. I'm coming off of a Yamaha R1M, so the H2 feels like a boat, but at least I can ride it for more than 20 minutes without being in excruciating pain. The only thing I truly hate about the H2 so far is the ridiculous key fob. It has no purpose whatsoever. Instead of knowing my key is securely in the motorcycle, I now have to find somewhere to put it. I've learned the hard way that putting things in your pockets while riding is a good way to lose them, so that's not an option. I put it in my backpack, but it wasn't in close enough proximity to the ignition switch to allow the bike to start. Speaking of which, the ignition switch is very poorly implemented. How its possible to make something with a few positions so difficult to use is a mystery. Kawasaki must be taking lessons from BMW cars, who have manage to make a simple automatic transmission shifter counter-intuitive to use.